"We continue to be impressed with our account team, the Vertical product, and the way the rest of the organization has supported our rollout. Hard to believe we were already settled on another technology a year ago when you stole this account from them. The initiative you displayed in understanding our requirements, accurately portraying what the system could do and lining up the rest of the organization to deliver on your promises overwhelmed the competition."

 "In general, I hate to change a decision once made, as executing the 2nd best choice well is usually better than wasting time re-evaluating. In this case, I am glad I did. We look forward to getting the system fully integrated with the point-of-sale, getting the centralized reporting online, and seeing how the model evolves as we roll out more of the parent/child stores. We know from what we have already seen that you will continue to deliver. It is great to see great sales leadership and great team execution on an implementation. And it doesn't hurt to have a product that does what it claims to, without being caught up in the bells and whistles that would over-complicate matters. Products like the iPhone change our expectations as to how technology should just work like we want it to. The Vertical system works like we want it to."